Golf & Reservations Specialist
We’re looking for a Golf & Reservations Specialist to join our sales team in our independent, family-owned hotel …and what a time to join. Our hotel resort has been developing for the best part of 12 years and we continue to invest to elevate our offering further. It’s a fabulously exciting time for us as we expand our Sales team, as we know we can’t rest on our laurels.
AND THIS IS WHERE YOU COME IN…
We’re looking for a Reservations Specialist to join our Sales & Marketing team. Aside from working well with the rest of the team, which we think should be a given, your main responsibilities will be:
People
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience – with a focus on golf bookings and experiences
- Communicate effectively with the wider sales, front office and golf operational teams to ensure alignment on bookings and guest needs
- Communicates effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrating confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success
Product
- Manage a variety of reservations including group stays, sports teams and golf packages
- Coordinate golf society groups and corporate golfing experiences
- Provide a personalised booking experience that reflects the hotel and golf course’s luxury positioning
- Accurately input and maintain rates, packages and availability within the PMS
- Stay informed on current offers, promotions and services to effectively assist guests and groups
Planning
- Handle day-to-day golf enquiries with a strong focus on accuracy and efficiency
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant
- Ensure all guest/group profiles and booking details are recorded correctly to support database quality, marketing strategies.
- Ensure a robust follow-up system is in place so that all final details are completed accurately and delivered on time to operational departments, supported by the creation and distribution of detailed function sheets.
Profit
- Maximise revenue opportunities through upselling rooms, packages and additional services
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue
- Ensure accuracy in rates, reservations and additional revenue channels to minimise errors and discrepancies
- Contribute to achieving team revenue targets through attention to detail and proactive selling
- Ensure accurate and efficient billing/invoicing systems and procedures are in place and actioned in a timely manner
WHAT WE REQUIRE…
- Proven experience as a Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal
- Strong understanding golf market would be beneficial.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
- Strong attention to detail and organisational skills
- Ability to work in a fast-paced environment while maintaining composure
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service
- Must have the right to work in the UK
We’re a friendly bunch who live and breathe hospitality…so it would be great if you felt the same. Your attention to detail, business acumen and thrill of sales is key.
The nitty-gritty…
LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £28,000 per annum
HOURS: 40 hours per week, to include some weekends and early evening viewings.
*Part-time would be considered – 32 hours per week over 4 days
Please send a copy of your CV with a covering note to Samantha Bond, Hotel Manager via email: [email protected]
