Receptionist

People – Bringing our guest experience to life

• Welcome and greet every guest with warmth, professionalism, and genuine care.
• Take pride in creating an inviting first and lasting impression for every guest.
• Anticipate guest needs, delivering personalised service at every touchpoint.
• Always wear the correct uniform and maintain impeccable grooming standards, reflecting the ethos and luxury positioning of the property.
• Collaborate with colleagues across Housekeeping, Spa and Hospitality services to ensure a seamless guest journey.
• Handle guest queries, requests, and complaints with tact, discretion and solutions-focused professionalism.
• Contribute to a positive, vibrant and welcoming front-of-house culture.

Product – Excellence in every detail

• Deliver a consistently high standard of service that reflects our luxury brand and guest expectations.
• Maintain a polished, organised and inviting reception environment at all times.
• Support front desk operations including reservations, check-ins, check-outs and billing with accuracy and efficiency.
• Upsell and promote hotel services, facilities and packages authentically to enhance the guest experience.
• Ensure all digital platforms, booking systems and guest records are accurate and up-to-date.

Planning – Behind every smooth stay

• Manage reservations, guest communications and daily front-of-house operations efficiently.
• Coordinate with departments to ensure seamless room availability, guest preferences and special requests are met.
• Maintain a proactive and collaborative relationship with the Sales team to ensure accurate rate management, booking alignment and a seamless guest reservation journey.
• Monitor guest feedback and report opportunities for improvement in service or processes.
• Stay informed of hotel events, packages and promotions to provide accurate information and guidance to guests.
• Identify and report maintenance concerns promptly to protect the guest experience, uphold presentation standards, and ensure operational excellence.

Profit – Commercial awareness with charm

• Complete daily financial procedures with accuracy and confidence, including reconciliations, payments and reporting.

• Maximise revenue opportunities through upselling of services, packages and hotel experiences.
• Maintain accurate records of guest accounts, payments and billing information.
• Support marketing and loyalty strategies by maintaining accurate guest databases and membership records.
• Contribute to repeat bookings and guest retention through personalised, memorable service.

WHAT WE REQUIRE…

• Previous hotel reception or luxury guest service experience preferred
• Naturally welcoming, confident and professional
• Calm under pressure with strong communication skills
• Commercially aware with attention to detail
• Pride in presentation and guest care

If you’re ready to play a central role in delivering exceptional hospitality, we’d love to hear from you. Join Tewkesbury Park and help shape memorable guest journeys every single day.

The nitty-gritty…

LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £12.50 per hour
HOURS: Full-time or part-time role

GREAT RANGE OF BENEFITS:

• Meals on duty
• Clothing Allowance
• Gym membership worth
• Day off on your birthday after 1 year
• Company sick pay after a qualifying period
• Generous staff discounts
• Family & friends’ rates