Reservations Specialist
Exciting opportunity for a Reservations Specialist to join our sales team for our independent, family-owned hotel…and what a time to join. Our resort has been developing for the best part of 12 years and we continue to invest to elevate our offering further.
THAT’S WHERE YOU COME IN…
We’re looking for a Reservations Specialist to join our Sales & Marketing team. Aside from working well with the rest of the team, which we think should be a given, your main responsibilities will be:
People
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience
- Communicate effectively with the wider sales, front office and operational teams to ensure alignment on bookings and guest needs
- Communicates effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrating confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success
Product
- Manage a variety of reservations including individual bookings, group stays, sports teams and golf packages
- Provide a personalised booking experience that reflects the hotel’s luxury positioning
- Accurately input and maintain rates, packages and availability within the PMS
- Stay informed on current offers, promotions and services to effectively assist guests
Planning
- Handle day-to-day reservation tasks with a strong focus on accuracy and efficiency
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant
- Ensure all guest profiles and booking details are recorded correctly to support database quality, marketing strategies.
Profit
- Maximise revenue opportunities through upselling rooms, packages and additional services
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue
- Ensure accuracy in rates and reservations to minimise errors and discrepancies
- Contribute to achieving team revenue targets through attention to detail and proactive selling
WHAT WE REQUIRE…
- Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal
- Strong understanding luxury guest expectations.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
- Strong attention to detail and organisational skills
- Ability to work in a fast-paced environment while maintaining composure
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service
- Must have the right to work in the UK
We’re a friendly bunch who live and breathe hospitality…so it would be great if you felt the same. Your attention to detail, business acumen and thrill of sales is key.
The nitty-gritty…
LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £28,000 per annum
HOURS: 40 hours per week, to include some weekends and early evening viewings.
*Part-time would be considered – 32 hours per week over 4 days
WE’D LOVE TO HEAR FROM YOU…
Please send a copy of your CV with a covering note to Samantha Bond, Hotel Manager via email: [email protected]
