Reservations Manager
We’re looking for a Reservations Manager to take on a newly created role in our independent, family-owned hotel…and what a time to join. We’ve been refurbishing our hotel resort for the best part of 12 years and having recently refurbished a further 8 bedrooms to elevate our offering further. It’s a fabulously exciting time for us as we expand our Sales team, as we know we can’t rest on our laurels.
THAT’S WHERE YOU COME IN…
Aside from working well with the rest of the team, which we think should be a given, your main responsibilities will be:
People
- Set clear performance expectations and conduct regular coaching, development and reviews.
- Foster a culture of teamwork and guest focused service.
- Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
- Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.
Product
- Deliver a seamless, personalised reservations journey aligned with the hotel’s positioning to include standalone reservations, group gatherings, sports teams and golf groups.
- Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
- Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.
Planning
- Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
- Monitor pick-up patterns, cancellations, and market trends
- Work closely with the Hotel Management on forecasting, pricing strategies and availability.
- Proficient user of PMS, CRS, and Channel Manager systems.
- Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.
Profit
- Maximise room revenue through effective inventory control, upselling and rate optimisation.
- Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
- Maximise upselling and cross-selling performance in line with commercial objectives.
- Minimise errors and rate discrepancies through strong attention to detail and bill auditing.
WHAT WE ARE LOOKING FOR…
- Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
- Strong understanding of revenue management principles and luxury guest expectations.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
- Commercially astute, highly organised, and analytically minded.
- A calm, professional leader who performs well under pressure.
- Passionate about luxury hospitality and personalised service.
- Must have the right to work in the UK.
LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £35,000 per annum
HOURS: 40 hours per week, to include weekends and evening viewings.
GREAT RANGE OF BENEFITS:
- Meals on duty
- Clothing Allowance
- Gym membership
- Day off on your birthday after 1 year
- Company sick pay after a qualifying period
- Generous staff discounts
- Family & friends’ rates
WE’D LOVE TO HEAR FROM YOU…
Please send a copy of your CV with a covering note to Samantha Bond, Hotel Manager via email: [email protected]
